WEBSITE PRIVACY POLICY
Natalia Alcantara-Lugo LCSW, PLLC
Effective Date: November 9, 2026
1. INTRODUCTION
Natalia Alcantara-Lugo LCSW, PLLC ("I," "me," "my," or "the Practice") respects your privacy and is committed to protecting the personal information you provide when visiting this website.
This Website Privacy Policy explains what information may be collected through this website, how that information may be used, and the choices available to you.
This policy applies only to information collected through this website. It does not replace or supersede the Practice's separate Notice of Privacy Practices, which governs protected health information in connection with the provision of psychotherapy services, where applicable.
2. INFORMATION WE COLLECT
Depending on how you interact with this website, the Practice may collect the following information:
Information You Voluntarily Provide
Name
Email address
Telephone number
Information included in general website inquiries or messages
Other information you voluntarily provide when contacting the Practice
Please do not submit sensitive health information, diagnoses, medication details, trauma histories, insurance information, or other confidential clinical information through ordinary website forms or unsecured email.
Automatically Collected Information
When you visit this website, certain technical information may be collected automatically by the website platform or its service providers, including:
Internet Protocol (IP) address
Browser and device information
General website usage information
Pages visited and time spent on the website
Referring website information
Cookies and similar technologies, depending on your browser settings and the website's configuration
3. HOW YOUR INFORMATION MAY BE USED
Information collected through this website may be used to:
Respond to general questions and inquiries.
Provide information about psychotherapy services.
Communicate about requested services or scheduling.
Improve website functionality and user experience.
Monitor website performance and usage.
Maintain website security and prevent unauthorized activity.
Comply with applicable legal obligations.
4. COOKIES AND WEBSITE ANALYTICS
This website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve the website experience.
Cookies are small files stored on your device by your web browser. You may be able to manage or disable cookies through your browser settings.
The website platform or third-party services may also provide analytics or performance information. The use of these technologies depends on the website's actual configuration.
5. HOW INFORMATION MAY BE SHARED
The Practice does not sell personal information collected through this website.
Information may be shared with service providers when reasonably necessary to operate and maintain the website or respond to inquiries. These providers may include:
Website hosting and website-building platforms.
Website analytics and technical service providers.
Email and communication service providers.
Scheduling or administrative platforms, when applicable.
The Practice may also disclose information when required by law, legal process, or a valid governmental request, or when necessary to protect the rights, safety, and security of the Practice or others.
The Practice does not authorize website service providers to use information submitted through this website for purposes unrelated to providing their services, subject to their applicable terms and privacy practices.
6. THIRD-PARTY WEBSITES AND SERVICES
This website may contain links to third-party websites or services, including Grow Therapy, which may be used for appointment scheduling, client portal access, or administrative services.
When you access a third-party website, that provider's privacy policy, security practices, and terms of use apply. The Practice does not control the privacy practices or security of third-party websites.
Please review the applicable policies before submitting personal or health information through another platform.
7. PROTECTING YOUR INFORMATION
The Practice takes reasonable steps to protect information submitted through this website from unauthorized access, use, or disclosure.
However, no website, electronic communication, or method of internet transmission can be guaranteed to be completely secure.
For this reason, please avoid sending confidential clinical information through ordinary website forms or unsecured email.
8. HEALTH INFORMATION AND CONFIDENTIALITY
This website is intended to provide general information about the Practice and its psychotherapy services. It is not intended to collect confidential clinical information.
If you become a client, your clinical information and psychotherapy records are handled in accordance with applicable federal and state confidentiality laws and professional requirements, as described in the Practice's Notice of Privacy Practices, where applicable.
For secure client communications, please use the designated client portal.
9. CHILDREN'S PRIVACY
This website is intended for adults and is not directed toward children under the age of 13.
The Practice provides individual psychotherapy services to young adult women ages 18+ and does not offer psychotherapy services to minors.
The Practice does not knowingly collect personal information from children through this website.
10. YOUR PRIVACY CHOICES
You may choose not to provide personal information through this website. You may also manage cookies through your browser settings.
If you have questions about information you submitted through this website or would like to request that an inquiry be corrected or deleted, you may contact the Practice using the information below. Requests may be subject to applicable legal and record-retention requirements.
11. CHANGES TO THIS PRIVACY POLICY
This Website Privacy Policy may be updated periodically to reflect changes in website practices, technology, or applicable legal requirements.
Any updates will be posted on this page with a revised effective date.
12. CONTACT INFORMATION
If you have questions about this Website Privacy Policy, please contact:
Natalia Alcantara-Lugo LCSW, PLLC
110 Mastic Rd., P.O. Box 479
Mastic Beach, NY 11951
Phone: 631-405-7998
Email: Natalia.alugo@proton.me