WEBSITE TERMS OF USE
Natalia Alcantara-Lugo LCSW, PLLC
Effective Date: November 9, 2026
1. ACCEPTANCE OF TERMS
Welcome to the website of Natalia Alcantara-Lugo LCSW, PLLC ("the Practice").
By accessing or using this website, you agree to these Terms of Use. If you do not agree with these terms, please discontinue use of the website.
These Terms of Use apply to your use of this website and its content. They do not replace any separate agreements, informed consent documents, financial policies, or treatment-related documents provided to established clients.
2. PURPOSE OF THIS WEBSITE
This website is intended to provide general information about the Practice, its psychotherapy services, professional background, and contact information.
The Practice provides individual psychotherapy through telehealth to young adult women ages 18+ who are physically located in New York or Virginia at the time of their appointments.
Services may include evidence-based psychotherapy approaches such as cognitive behavioral therapy (CBT), mindfulness-based interventions, trauma-informed care, and optional Christian faith integration when appropriate and desired by the client.
Information on this website is provided for educational and informational purposes only.
3. NO THERAPIST-CLIENT RELATIONSHIP
Visiting this website, reading its content, submitting a general inquiry, or communicating with the Practice through this website does not establish a therapist-client relationship.
A professional therapist-client relationship is established only after the Practice has completed its intake and screening procedures, determined that services are appropriate, and completed the required consent and treatment documentation.
The Practice reserves the right to determine whether a prospective client is an appropriate fit for services and may provide referrals to other professionals when appropriate.
4. NO MEDICAL OR MENTAL HEALTH ADVICE
The information provided on this website is not intended to replace professional mental health care, psychological assessment, diagnosis, treatment, or individualized clinical recommendations.
Reading website articles, descriptions, or educational materials does not constitute psychotherapy or establish a treatment relationship.
You should not rely on website content as a substitute for seeking professional assistance regarding your individual circumstances.
5. NO EMERGENCY OR CRISIS SERVICES
This website and its communication methods are not monitored continuously and are not intended for emergencies or crisis situations.
The Practice does not provide emergency or crisis intervention services through this website, ordinary email, or general contact forms.
If you are experiencing a mental health emergency or believe you may harm yourself or another person, call 911 or go to the nearest emergency department.
You may also call or text 988 in the United States to reach the Suicide & Crisis Lifeline.
Do not use this website to communicate urgent safety concerns.
6. ELIGIBILITY FOR SERVICES
The Practice currently provides individual telehealth psychotherapy to young adult women ages 18+ who are physically located in New York or Virginia at the time services are provided.
Submitting an inquiry does not guarantee eligibility, acceptance as a client, appointment availability, or insurance coverage.
The Practice may decline or discontinue services when a prospective or established client's needs fall outside the Practice's scope of services or when another level or type of care is more appropriate.
7. APPOINTMENTS, FEES, AND INSURANCE
Information about appointment scheduling, fees, insurance participation, cancellations, missed appointments, and payment policies may be provided through the Practice or its designated client portal.
Insurance participation and coverage are subject to eligibility, plan benefits, authorization requirements, and verification by the applicable insurance carrier.
The Practice cannot guarantee that a particular service will be covered by insurance or that a claim will be paid.
Clients are responsible for understanding their insurance benefits and any applicable financial obligations.
Additional appointment, cancellation, payment, and treatment policies will be provided separately during the intake and onboarding process.
8. PRIVACY AND CONFIDENTIALITY
Your use of this website is subject to the Practice's Website Privacy Policy.
Please do not submit confidential clinical information, including diagnoses, symptoms, medication information, trauma histories, or other sensitive health information through ordinary website forms or unsecured email.
Established clients should use the designated secure client portal for communications involving clinical or administrative information.
The Practice's Notice of Privacy Practices and applicable federal and state confidentiality laws govern protected health information in connection with clinical services, where applicable.
9. THIRD-PARTY LINKS AND SERVICES
This website may contain links to external websites, platforms, or services, including Grow Therapy.
These third-party services are not owned or controlled by the Practice. The Practice is not responsible for the content, privacy practices, availability, security, or policies of external websites.
Your use of third-party services is subject to the terms and policies established by those providers.
10. INTELLECTUAL PROPERTY
Unless otherwise indicated, the content on this website, including written materials, descriptions, graphics, logos, and other original content, belongs to Natalia Alcantara-Lugo LCSW, PLLC or is used with permission.
You may view and print website materials for your personal, noncommercial use.
You may not reproduce, distribute, modify, publish, sell, or otherwise use website content for commercial purposes without prior written permission from the Practice, except where permitted by law.
11. PROHIBITED USES
You agree not to:
Use this website for unlawful purposes.
Attempt to gain unauthorized access to the website or its systems.
Interfere with the website's functionality or security.
Submit false, misleading, or fraudulent information.
Copy, reproduce, or distribute website content without authorization.
Use the website to transmit malicious software or harmful material.
12. DISCLAIMER OF WARRANTIES
This website and its content are provided on an "as is" and "as available" basis.
The Practice makes reasonable efforts to provide accurate and current information but does not guarantee that all website content will always be complete, accurate, current, uninterrupted, or error-free.
The Practice does not guarantee any particular therapeutic outcome or result from psychotherapy services.
13. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Natalia Alcantara-Lugo LCSW, PLLC is not responsible for damages arising solely from the use of, inability to use, or reliance on general information provided through this website.
Nothing in these Terms of Use is intended to waive or limit rights or responsibilities that cannot legally be waived or limited.
14. GOVERNING LAW
These Terms of Use will be interpreted in accordance with applicable laws of the State of New York and, where applicable, the laws and professional requirements of the Commonwealth of Virginia.
Nothing in these terms is intended to override mandatory consumer protection, privacy, professional licensing, or other applicable laws in the jurisdiction where a visitor or client is located.
15. CHANGES TO THESE TERMS
The Practice may revise these Terms of Use periodically to reflect changes in website operations, services, or applicable legal requirements.
Updated terms will be posted on this website with a revised effective date. Continued use of the website after updated terms are posted constitutes acceptance of the revised terms, to the extent permitted by law.
16. CONTACT INFORMATION
If you have questions about these Terms of Use, please contact:
Natalia Alcantara-Lugo LCSW, PLLC
110 Mastic Rd., P.O. Box 479
Mastic Beach, NY 11951
Phone: 631-405-7998
Email: Natalia.alugo@proton.me